Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to all digital products, SaaS platforms, services, and solutions offered through https://think11digital.com by Think11 OPC Private Limited, operating under the brand Think11 Digital.

By purchasing or subscribing to any service, you acknowledge that you have read, understood, and agreed to this policy.

2. Nature of Services

Think11 Digital primarily provides:

• Digital products and tools
• SaaS-based platforms and subscriptions
• Technology and digital services
• Consulting, development, and platform solutions

Due to the intangible and non-returnable nature of digital services, refund eligibility is limited and subject to the conditions below.

3. Cancellation Policy

3.1 Service Cancellation by User

• Cancellation requests must be submitted before service activation or project commencement
• Once access credentials are issued or work has started, cancellation may not be possible
• Subscription cancellations stop future billing but do not automatically trigger refunds for the current billing cycle

3.2 Cancellation by the Company

We reserve the right to cancel or suspend services if:

• False or misleading information is provided
• There is a violation of our Terms & Conditions
• Payment obligations are not met
• Legal or regulatory compliance requires suspension

4. Refund Policy

Refunds are not guaranteed and are evaluated on a case-by-case basis.

4.1 Eligible Refund Scenarios

Refunds may be considered in the following cases:

• Duplicate or erroneous payment
• Technical failure preventing service access attributable to the Company
• Service not delivered as per the agreed scope due to Company fault

4.2 Non-Refundable Scenarios

Refunds will not be issued for:

• Change of mind after service activation
• Partial usage of services
• Subscription renewals already processed
• Delays caused by user inaction, non-responsiveness, or missing inputs
• Third-party service issues beyond Company control

5. Refund Request Process

To request a refund, users must:

• Email support@think11digital.com from their registered email address
• Include transaction details and reason for request
• Submit the request within 7 days of the transaction date (unless otherwise stated)

All requests are reviewed internally before approval.

6. Refund Processing Timeline

• Approved refunds are processed within 7–10 business days
• Refunds are issued via the original payment method
• Processing timelines may vary depending on banks or payment gateways

7. Pricing & Modifications

Think11 Digital reserves the right to:

• Modify pricing, plans, or service structures
• Introduce or withdraw services at its discretion

Pricing changes do not affect already completed transactions.

8. No Gaming or Fantasy Services

This Refund & Cancellation Policy does not apply to any fantasy sports, gaming, betting, or wagering services.
Think11 Digital does not operate or offer such services through think11digital.com.

9. Company Details & Legal Identity

Legal Name: Think11 OPC Private Limited
Brand Name: Think11 Digital
CIN: U72100BR2020OPC046011

Registered Address:
Shishwachak, Punpun,
Patna, Bihar – 804453
India

Website: https://think11digital.com
Support Email: support@think11digital.com

🛡️ Grievance Officer Details

(As per Information Technology Rules, 2021 – India)

Name: Aman Kumar Singh
Designation: Grievance Officer
Email: aman@think11digital.com
Mobile: +91 7477744413

All refund-related grievances will be acknowledged within 24 hours and resolved within 15 days from receipt.